Take control of your WiFi with the Virgin Media Connect app - YouTube 0:00 / 2:02 Take control of your WiFi with the Virgin Media Connect app Virgin Media 26.4K subscribers Subscribe 10K. Note: Make sure you plug the Booster directly into a mains socket, not an extention lead, power strip or surge protector. Now insert the Virgin Broadband Wireless Set-up CD into your computer's CD drive. For those who arent subscribed to these pricier bundles, youll need to cough up an extra 5 a month for the improvements. For me, stability has improved in weaker areas, coverage is better and there have been fewer connection issues. Some general googling and the FAQ here hasn't explicitly answered my question so here we go. Virgin WiFi Boosters can help tackle WiFi blackspots and are perfect for places where your existing home network won't reach. UKs fastest widely available broadband That's 60 per year. Having had the WiFi Pod plugged in for nearly six weeks, the performance is what the Wi-Fi Doctor ordered. Press and hold the WPS button on the larger Booster for about 10 seconds and release it. Experienced in both magazine and , Unbiased and independent advice on what to buy, Virgin Intelligent WiFi Pod price and availability, You should buy the Virgin Intelligent WiFi Pod if. WiFi and Internet speeds are fickle beasts. <>stream Place them no more than one floor or two rooms away. For those who live in . But there's one feature I've missed: mobile hotspot. If its not a technical issue you need help with then were here to support you on any account problems you might have from upgrading your services to finding out what packages we can offer you. I ran each test a few times at the same time of day. Virgin Media is home to the UKs fastest widely available broadband. Scanning Virgins Troubleshooting section and there can be issues with Ring doorbells, too. 1 Reply More posts you may like r/VirginMedia Join 6 days ago Fully locked to the router they are assigned to and they can't be changed on the users end. It comes at a cost of 5/month, and in the short-term thats easy to accept; over the course of a few years it might sound a little too steep. Pods should be spread evenly around the home, especially in rooms and open spaces where is more common to use Wi-Fi. So whether it's technical issues, hub problems or you need support, we'll help you with our complete set of general help guides and answers - like our billing and payments help guides. Step 3: There's only one option here, and it's $5/250MB Daily Mobile Hotspot. If the connect lights flashing red, and the power lights solide white the pairing has failed. Some reading suggests that these pods come pre-configured from Virgin (they configure it to your own SSID's before it's posted out.) So second hand ones dont work Im afraid. They connect back through the WiFi; there's no PowerLine functionality. That process can start up again if theres a change in the Wi-Fi environment, or if the Virgin Hub has reset itself. At least 20Mbps download speeds in every room or 100 one-off credit. That's because it's not there -- yet. When you activate the hotspot feature, it remains live until the end of the following day. Update: Want to get a little more bang for your buck? Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. Want to update or remove your response? Repeat this for all Boosters in your home: turn the power off, unplug and plug back in. Virgin Medias shiny new WiFi Pods are powered by mesh network subscription service Plume. All rights reserved. At the bottom of my garden, without the pod, this is what I get on 5GHz: Be sure to position pods in central locations along the . Go to our WiFi Pod installation steps. It is a Mesh system. Reddit and its partners use cookies and similar technologies to provide you with a better experience. People are using the web to socialise more, game, hold meetings over Zoom, as well as stream video and music. For example, Plume boasts that its system continuously learns from your use and performs self optimisations to keep things running smoothly this includes automatically detects the brand and model of your connected devices, ensuring your beloved devices are given capacity to run at full potential. Plume recently launched a new feature, dubbed Sense, that transforms its existing SuperPod hardware into motion sensors to alert you when a potential intruder is moving around the house when all family members are out-and-about. So my questions. Good luck. I had my old hub 3 plus booster pod and 1 v6 box replaced last weekend, after new hub was installed it took 3 days to appear in connect app, my pod would not connect and after a phonecall we were told we needed a new pod due to compatability issues with the old pod and new hub. Video guide prepared by Luqman Khanhttps://www.luqman.euHere is with how to self install virgin media pod. Step 2: Once you're signed in, tap Settings & Preferences. Nope. That means you will need to manually reconnect things which used the old name. The better it is placed, and the better your broadband deal, the smoother and steadier your internet experience will be. These tweaks are designed to improve in-home coverage in hard to reach areas and is particularly beneficial for those in large households with lots of connected devices, Virgin Media claims. Tap it, then toggle it to on. Welcome to Virgin Medias help and support page. I usually split the names so that I always know which network I'm connected to. As part of the Plus service, you get a WiFi Pod for an additional 5/month. On the existing Booster, thats already connected to the Hub, hold the Sync button on the side for 3 seconds. A WiFi router enables you to connect wirelessly to the internet from anywhere in your home on any internet-enabled device. Similarly, I couldn't find a way to access the BLE functionality. Check the Ethernet cable is securely connected from the main Booster and the Hub. Virgin Media have provided me with a test unit of their new Intelligent WiFi pods to review. Virgin Media have provided me with a test unit of their new Intelligent WiFi pods to review. Use a pen tip to press the rest button for 7 seconds on all the Boosters in your home. If you've requested an upgrade, you'll receive a new Virgin Media WiFi Hub in the post. I'm also not sold on the mesh concept. Can't find the setting on your iPhone? how the Plume adaptive WiFi works in their whitepaper, Join Virgin Media and get 50 bill credit, Dual-band, dual-concurrent radio operation. And on 2.4GHz. Connect the coaxial cable to your new Hub and secure it with a spanner (this will be included when you receive your new Hub). Yeahit doesnt. Delivered Tuesdays and Thursdays. Think streaming in Ultra HD, grabbing that game update before your mates, and downloading massive files in a flash. Up to 3 WiFi Pods . The Boosters are paired correctly if the connection lights (arrows) and the WiFi light are off. The Plume powered Virgin WiFi Pod is a hexagonal-shaped device (I am tempted to call it The Hex in reference to Wandavision), and its inelegant shape makes for an awkward fit alongside another plug. Your email address will not be published. This may include adverts from us and 3rd parties based on our understanding. (See below if you run into trouble.). We follow the IPSO Editors code of practice to underpin these standards. Here are the most common and what to look out for: Use power sockets on internal walls, but dont use extension cables. , Your email address will not be published. When you click Finish on the final screen your wireless set-up is complete. Virgin suggests a manual re-connect if the doorbell wont re-connect on its own. Theyre coded to your router when you order them from Virgin. Virgin says the best area for placement is a) out in the open and b) around halfway between the router and the blackspot area, though obviously theres room for adjustment depending on the location of mains sockets. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Powerline networking is great - but I get that it struggles to reach the speeds offered by cable modems. The video guide also displays instructions that come along. And, because the networks insists on putting all the SSIDs on the same frequency - I've noticed an overall slowdown in my WiFi speeds. 1. This is the same underlying technology seen in rival products from Google, Amazon, Netgear, and BT. Port 53 is open on the device - but doesn't seem to respond to anything. If you take a bundle with both Virgin Media and O2, youll have separate contracts and bills one for Virgin Media, and another for O2. Enjoy great WiFi coverage thanks to four built-in antennas that extend and maximise your WiFi coverage around your home. Virgin Medias mighty Hub brings the magic right into your home. They are paired with the Virgin SuperHub. Plug in the new WiFi Pod halfway between the Hub and where you're experiencing poor WiFi as already mentioned by @Adduxi Virgin media pod is an intelligent #wifi extender . Unlike traditional boosters, which create a separate Wi-Fi network that youll need to join to benefit from the boosted signal, mesh networks seamlessly move your device between the nodes throughout your home. Step 5: Tap Settings > Cellular and you should see a Personal Hotspot option. That is a solid increase, reaching levels in the furthest part of the house similar to those from a couple of metres away from the router. But it does seem to come with a cost. Here, Virgin uses dual-band wireless technology (speeds not disclosed), rather than a tri-band design, such as with the Netgear Orbi RBK50, where one wireless channel is dedicated for communication between satellites. Volt M250 Fibre Broadband . Relocate the BoosterMove the Booster to another socket ideally an internal wall and away from interfering devices with a motor like a washing machine. Connect the coaxial cable Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. Hard reset router for at least 30 seconds when it loads back up give the pods 24 hours and see if that improves. Pretty crappy! Step 2: Once you're signed in, tap Settings & Preferences. When I plug the pod in halfway between the garden and the hub, this is the speed I get at the bottom of my garden: Finally, plugged into the pod's Ethernet: As a basic WiFi extender, they work. So, the big test! The pulsing blue light indicates that it's ready to be set up in the Google Home app . Now, press the sync button on the second Booster for 3 seconds. Need to contact Virgin Media Customer Services? Your response will then appear (possibly after moderation) on this page. Would changing my Wifi creds to match his fool the Pod into thinking its still in his house? then google it, you'll probably find that it is the same thing. Then scroll down to Manage Mobile Hotspot and tap it. If you have a big home, put a pod in every room and you'll have fast WiFi broadcast everywhere. Virgin Media X Plume. Adaptive Band Steering indicates which frequency range out of 2.4Ghz and 5GHz a device should be on. Virgin Media customers suffering from less than average speeds around the home can look forward to boosting it with the WiFi Pod. Basically none. I had my old hub 3 plus booster pod and 1 v6 box replaced last weekend, after new hub was installed it took 3 days to appear in connect app, my pod would not connect and after a phonecall we were told we needed a new pod due to compatability issues with the old pod and new hub. Plume Setup. It lets you run a super intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to perfect for when its the kids bedtime. The sounds of stroking and scratching the cardboard. If your WiFi Booster is working but slowly, you can check your broadband speed or follow these steps to speed it up again: Provide ventilation as the Boosters can get very warm while in use. There are two Boosters in your pack. If the program doesn't start automatically, click on the My Computer icon Amazon Eero mesh Wi-Fi review: a true rival to the Google Nest Wi-Fi? Meet the Hub 5, ready to serve up Gig1 Fibre Broadband, our fastest most reliable WiFi yet. Tap Add Set up device New device. With the WiFi Pod plugged in, speeds jump to an average of 69Mbps upload and 75Mbps download. New pod arrived and looks exactly the same as the old one and since it arrived on Thursday its been plugged in but still a slow flashing white light and the + button in the app to add a pod says I do nit have any to install. any ideas, the hub 3 and old pod worked great so not sure why the new hub/pod won't connect. We use your sign-up to provide content in ways you've consented to and to improve our understanding of you. Here youll find all the help you need for Virgin Media related problems and issues. (note: the coaxial cable will need to be unscrewed). . There is no one-off fee. They're going to be 5 per month for up to 3 pods. Step 4: You'll see a confirmation screen noting your start date ("Now") and end date. In order for plume pods to work effectively, the SSID cant be split. With support for in-home roaming, devices are pushed to the closest port of Wi-Fi access whether thats the Hub or Pod. No setup fee. Disconnect your old Hub (note: the coaxial cable will need to be unscrewed). They work! What's more, that 250MB isn't counted against your 2.5GB monthly allotment of high-speed data.) With more people staying indoors, home Wi-Fi has taken a battering. If you can get / afford multiple pods, they should form a mesh network to create a higher throughput backhaul. Call: 0345 454 1111 All going well, for the majority of the WiFi Pods lifespan you wont see the light in action. Virgin Media Hub 5 Installation and change WiFi Network Name and Hub 5 WiFi Password Lurgs How To Guides 71.2K subscribers Subscribe 47K views 1 year ago Virgin Media Hub 5 & Virgin Tivo. Do Not Sell or Share My Personal Information. Virgin is also using the older Wi-Fi 5 technology, rather than Wi-Fi 6, as used on the far more expensive Orbi RBK852. x v }GnZVmm-j-^mCOo~G?w}K_g>}Cx{Moxk^E/xs=IOxczG. Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy. But, I'll be honest, I think Virgin are a bit cheeky to charge extra for these. Despite being rebranded Plume devices (see below) you cannot use the Plume app to manage them. Move the Booster to another socket ideally an internal wall. Sign in to My Virgin Media to check your existing package and upgrade your service today. The latest generation of WiFi technology takes advantage of dual band reach for guaranteed speed, coverage and reliability and less WiFi lag. Further exclusions & legal stuff apply. When Ethernet is not available throughout the home, which is the case of most people, our pods will use Wi-Fi to backhaul the network traffic from your devices to your modem. Some reading suggests that these pods come pre-configured from Virgin (they configure it to your own SSID's before it's posted out.) Our intelligent Boosters: WiFi and Wired, use your home's internal electrical wiring to help connect your devices to the Hub from any room with a working socket. Switch to Virgin Media and Upgrade your existing connection with one of our broadband packages. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Upon receiving the parcel, youll only need to plug the node into the mains socket. Using this app, which is available in the Google Play Store and Apple App Store, customers will be able to test the strength of their WiFi signal in each room, manage the number of devices connected to their home network, pause devices handy when the children are up past their bedtime, and access customer support to help resolve any issues. However, if you have Ethernet in your home, you can connect the pods to the Ethernet jacks in the home and that backhaul traffic will travel over the Ethernet cable. They're useful, but come with some annoying limitations. This means your laptop will always be connected to the node with the strongest signal without you even realising anything as changed. New live support hours are Monday to Friday, 9 am - 6 pm GMT. \, Follow these simple instructions to install the Booster. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. They are assigned to the router and the account not just able to be swapped around. I can I configure this to work in my home with my Hub 4 or is it a case that this will only work in his house? <>/ColorSpace <>/Font <>/ProcSet [/PDF /Text /ImageC /ImageI ]/Properties <>/MC1 <>>>/ExtGState <>>>/Type /Page >>endobj If you don't see the Personal Hotspot option in the Cellular menu, you may need to manually update your iPhone's carrier settings. Other software improvements rolling out to Hub 3 and Hub 4 owners include: Virgin Media has dubbed its new software and WiFi Pod bundle Intelligent WiFi Plus. Yes. I pay for 500Mbps and I get it. Comparing WiFi guarantees of major UK ISPs. That makes no sense to me as previously I'd have to set up routers to act as wifi boosters. The Virgin Media Connect app is the control unit for your WiFi that helps you get your Virgin Media broadband up and running. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas. The dual Ethernet means that they can be wired in directly to your cable modem. Plus, if you ever need us, were on live chat from 8am to 10pm, 7 days a week. Hope you didn't use the password for anything sensitive! 8p/m extra or included with Gig1 or Volt. Naturally, the speed is limited to whatever the pod can negotiate with the hub. When ready to be paired, the Connection light will flash red. Simply plug it in, turn it on and let it #sync or integrate with the router. The Hub 5s casing is made from 100% recycled plastics, so not only is it our most advanced Hub yet, its nicer for the planet too. M250 Fibre Broadband. Virgin says that managing your new mesh network will be handled using the existing Connect smartphone app. If it's pre configured does that mean you cannot change your SSID or password in the future? Intelligent WiFi chooses the least busy connection for your devices and automatically sorts WiFi issues for you. The Connection light will start to flash very quickly. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Wi-Fi connections would become noticeably weaker here. Incidentally, those numbers spell out UPDATE. But the basic tech works. Virgin will supply customers up to three WiFi Pods in total, but each time the customer needs to setup and check coverage before an additional booster will be sent out. Virgin Media WiFi Hub; Intelligent WiFi Technology; 132Mbps 264Mbps average download speed; 20Mbps 25Mbps average upload speed; About your speed. If I'm next door to the Hub, and on 5GHz WiFi, I get these speeds: Once youre all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. Learn more. Depends what you mean by "work". Video guide prepared by Luqman Khanhttps://www.luqman.euHere is with how to self install virgin media pod. A Virgin Media Booster can be used for any type of Hub or connection and will boost the signal significantly in under 200 square feet (50m), by picking up signals from far away connections via an antennae thats attached to it. Choose a home.. The Boosters will then start copying the Hubs details. Terms of guarantee vary by provider. Press question mark to learn the rest of the keyboard shortcuts. 1 0 obj 18 month contract. If you wanted better Wi-Fi with Virgin in the past, the only option was to stick the Hub into modem mode and upgrade to a mesh system, meaning additional boxes and clutter. You can unsubscribe at any time. We expect you to get full satisfaction from our Mobile Deals and Broadband, TV, Landline Packages, and that is why weve worked hard to put together a learning and help space where all of your problems can be resolved quickly and efficiently - today. This pod plugs into a power socket and listens for WiFi signals from the hub. To activate it again, you'll pretty much need to repeat the entire process (sign into your account, buy the add-on, and so forth). Virgin Media hasnt revealed whether these motion-sensing capabilities are also built into its Plume-developed WiFi Pods, but if so, it could be something that really sets this mesh network option apart from rival BTs Whole Home Wi-Fi mesh. Fastest WiFi guarantee of any major provider Here's how to access it: Step 1: Sign into your Virgin Mobile account. Testing speeds with the TamoSoft Throughput and close to the router revealed upload and download speeds in the 90Mbps+ range (average of 74Mbps and 81Mbps respectively). That makes no sense to me as previously I'd have to set up routers to act as wifi boosters. The pods virgin uses seem to be rebranded plume pods: https://www.plume.com/homepass/shop They're known as wifi mesh systems - most of this sub seems to swear by the tp link deco m5: https://www.amazon.co.uk/dp/B071241G3R/ref=cm_sw_r_cp_apa_fabc_6HDVMMHTW57F2PNBATAQ badservice21 2 yr. ago Press the sync button, on the side of the Booster connected to the Hub, for 3 seconds. Now switch it on. BeakerUK 1 yr. ago Thanks, seems to have done something.. the pod had a double flash and has now stopped. Theres an Ethernet socket for a hardwired connection, while visual touches are restricted to a red Virgin logo on the top surface and an almost imperceptible LED light. He writes CNET's popular Cheapskate blog and co-hosts Protocol 1: A Travelers Podcast (about the TV show Travelers). Update or delete your post and re-enter your post's URL again. Tap it, then sign in using your Virgin account number and PIN. Receive expert tips on using phones, computers, smart home gear and more. The power light will stay on. Want CNET to notify you of price drops and the latest stories? Virgin Media has announced two upgrades designed to boost Wi-Fi signal throughout your home for those struggling with dead zones not reached by their router. Virgin Ultimate Oomph and Gig1 customers can, however, sign up at no extra cost. The big limitation is that both your 2.4GHz and 5GHz WiFi SSIDs need to have the same name and password. There are a number of reasons why the Booster isnt working. I kinda get why they do this - better to connect to a slow but stable 2.4GHz than a flaky but fast 5GHz - but it is annoying for those of us who rely on segregated names. If it doesn't request another pod as you can get up to 3. Plug the larger Booster into a mains socket, in the same room, and switch it on. View Details & Updates. You won't be able to connect Powerline adaptors, using HomePlug technology, to your Booster network. Virgin Media's Boosters use G.Hn technology and will only connect with other kit using G.Hn. HSn0]zmZ`Y+ Rwv9 endstream endobj So run a patch cable down to your shed, plug it into the Pod and you have a WiFi extender. Each service has a minimum contract length thats shown in your basket. But, yeah, if you need WiFi in your attic or shed, they'll do. For verification see virginmedia.com/fast. Within 2 minutes, hold the Sync button on the additional Booster for 3 seconds. <>stream If youve a Virgin Media Booster, use the tip of a pen to press the Reset button on the additional Booster, for 7 seconds. We also expect our journalists to follow clear ethical standards in their work. Press and hold the WPS button on the larger Booster for about 10 seconds and release it. (not very secure I know). To ensure this is possible, every member of the editorial staff follows a clear code of conduct. As it creates a mesh Wi-Fi network with the router, theres the chance for interference with other mesh systems such as Sonos, although that can be avoided by hooking your Sonos system up to Wi-Fi. Confusing info about that? Turn WiFi on and offIt may sound simple but try turning the WiFi setting off and on again from the device you are using to find a stronger signal. Terms of guarantee vary by provider. (That . Move closer to the BoosterTry moving to a different room or closer to the Booster before connecting the device Rick Broida is the author of numerous books and thousands of reviews, features and blog posts. There are double Ethernet sockets on the Pod. Two additional WiFi Pods can be added for those with bigger homes. To verify click here. If youve invested in a bucketload of smart home gadgets from smart lighting, Alexa or Google Assistant-powered smart speakers, connected audio systems like those from Sonos, or security products, like Nest or Ring Doorbells this update should prove particularly useful. Well, that's the theory. (Optional) Connect one of your Plume pods to a LAN port on your modem-router combo box via the included Ethernet cable. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2.4GHz WiFi.

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