Thanks for this suggestion. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Everyone is covered except the credit card holder, whoever that is. I will report this to the post master. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. So we repaired and return an annoyed customer but couldnt do anything about it. Person buys 2 things. What should I do? I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. I never sold a necklace on ebay period, and never saw that one in my life. 1.6K 17K views 1 year ago Every so often mistakes will happen. e-bay couldnt give two hoots for sellers as long as they are making money. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. But I would think it is more likely a customs thing. Then gets mixed up on which item was wrong. To get a refund from USPS, your eBay buyer can: Submit an e-form. All sales are final after the buyer rates the seller or 3 days after delivery. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. I had been using half sheet sticky labels for almost a month before sending out this order. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Otherwise, you can also restart the laptop just by pressing the power button. Has she possibly got you mixed up with a different seller ? I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Somewhat new, never had this happen before. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Should I contact the postal service? I sell on Ebay myself. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Once payment is confirmed you ship it promptly. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. The buyer received the wrong item. If not, fuck them and continue onto arbitration per their terms and conditions. This was shipped by Global Shipping Program. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Or just take back the item. I have multiple people selling my exclusive product for less that I sell it for on Ebay. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Press J to jump to the feed. 01:37 PM, on I was hoping it was a post offcie mix up. thanks to all for your help. Funny thing he could never tell me what he claims he got or send me pictures. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Its ok but I like the darker one you had in your listing. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. I'm not sure. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Should I try to see if it was mixed up with another package? Seller deleted listing immediately after purchase? If there's something wrong with your item, you can return it to the seller for a refund or a replacement. This is what it takes to get ebay to appeal a return in your favor. They have no reason to create one earlier. If you find an item on eBay that you think is fraudulent, report the listing directly. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Well tonight I received the above email. But at least it was worth somewhat close to what the item I sent them was worth. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. But they said flat out "we don't mix up packages" and reiterated. That has happened to me. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. So unfair. I had a customer contacted me that the item was damaged in transit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Dial 1-800-275-8777 and explain the issue to USPS customer service. Either way eBay will make sure the buyer gets their money back right or wrong. That is not the package i sent your cosmetics in. 01:24 PM. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 09-10-2020 Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Its usually not a good idea to trade with accounts that have bad feedback. They readily cooperate with law enforcement. Those are not indicative of any scam. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Did you include the reference number on the label? USPS. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Do not do that. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. A buyer will offer to purchase your item and send a larger payment than required. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). 03:13 PM. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Answer (1 of 4): Hi. Press question mark to learn the rest of the keyboard shortcuts. NO Cash Refund for wrong purchased items. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I'm based in the UK I had two items sell on the same day, both with InPost delivery. Loophole on eBay! If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Press question mark to learn the rest of the keyboard shortcuts. I've taken back an item I never sold lol. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can chat with other sellers about anything to do with running a business on eBay. I told Ron that this was, "pardon my French, absolute bullshit." So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips I can't really remember what specific package I mailed it in. But obviously I cant prove that. Offer to send him a return shipping label. Anytime I can create with the Stardream line, I jump at the . Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Sizes: XS to 2XL. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Yet fight is not over, lets see what happens next. For more information, please see our Some are targeted at buyers, others at sellers. i think someone is trying to scam me like this to. Sucks!! Theyll tell you to file a report with the police and then wash their hands of the matter. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. or the buyer? The buyer could be lying. PayPal Seller Protection exists to help sellers trade confidently on eBay. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Create an account to follow your favorite communities and start taking part in conversations. Dispute the refund. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. I've never owned/sold a necklace like that. What's the tracking number? Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. You have to make them paying you off a better deal than the hassle you will continue causing for them. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Attached is a picture of a side buckle and the package with address label. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I take pics and and email amazon all the details of before and after and the condition it is come back - 10/31/2020 at 3:54 pm #83017 Antique Frog For approved returns, Mercari provides a free shipping label to the Buyer. Unfortunately for you, the item is a replica of the one you sent. For more information kindly send . After completing the sale normally, the seller will post the package with the correct address but the wrong name. I only sell local, mainly to avoid hassle. Press question mark to learn the rest of the keyboard shortcuts. There is undisclosed damage to the item. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. - edited Some of this advice may be second nature to you, or may not apply to all sales. 09-10-2020 Once I listed a new in box item as white when it was really blue. What can I do in this situation to avoid loosing $900 and the item as well? This topic was automatically closed 180 days after the last reply. If you get the item back as a buyer you have the option to relist and recoup your outlay. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. This is the message:Just wanted to say that the item I received was not this one. I'll have to ask her what she sees different because I know it's the same. What if the buyer is not trying to rip you off but simply made a mistake? I manufacture them myself and sell for only one price. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. I told them to send it back to me and I'll give them a refund. I think the label on top is Canada Post's label they put on once it enters their country. The final resort is to submit a missing mail search. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Read the feedback other have left for the person. The buyer pays quickly, and you send the item without concern. Tip Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. 03:21 PM. I have had my hosting company check everything their end and they say all is correct and working ok. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . I really feel like I am not getting any protection from scammer buyers on eBay. New replies are no longer allowed. How do i handle this? If the package was mixed up by GSP, then they should handle it. . In my experience, the wait times are usually short and they do call within the estimated time. Heres how. I agree with that. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. I sold 4 of the same items. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Do not refund first and try to appeal after. If the item is sold for more than $750 the item must have signature delivery proof. The email will state that the payment will be released to you once you have proven that the goods have been sent. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . This is why I take photos of the item with the eBay paperwork. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Things like this happen. I sent a seller an offer on an item and she accepted. Help for buyers and sellers. eBay somehow refunded the buyer automatically when the return was delivered. The item's condition was misrepresented. Other platforms I never had a problem with over 6 years. on The status says the item was "Delivered to agent," so the item shows as delivered. She may have forgotten she purchased this one as well but from you. Ebay claimed that the item was in "different condition". Is it not possible to take pics of item A and still send B? Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . If they do then you have to either refund or call eBay and try to make your case. It is better to talk with them first before doing this. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. They sell fake goods and don't pay taxes. Click on Send. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. People are getting desperate, violent and all kinds of other things lately. I suspect someone may have been tampering with mail and package in the delivery system. So eBay took the loss when they refunded me. They may even provide photos of the broken item. I'm not sure where I stand on this now. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. An option to dispute the refund and report the buyer will appear. 06:44 AM What's the return address? Never saw it in my life. Those labels are a lot bigger and I never cut them to a smaller size. I would do that myself in those circumstances. You're not supposed to be liable for anything that happens to it after that. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Cookie Notice I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Does it look like your packaging, apart from the labels and the stickers? You can ask the customer to return the item, but he has no legal obligation to do so. Listen to this weeks podcast to hear sourcing methods from a seller! I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I wanted to get some advice before I contacted, but I had planned to, yes. I did all of this. There are two occasions in the tracking updates that says it was rerouted due to processing error. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. I don't know what it actually takes for them to get banned. Yeah you filing that stuff 100% does nothing. You take pics of box, item and serial number? I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. They then go to Etsy and order the item from me at full price using a suspect credit card number. I dont understand why he thought that she wouldnt notice? 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Am I protected against negative feedback in this scenario? That's why I thought maybe they mislabeled. I know they will get their refund, but should I inquire at all? 1. It's so unfair to write eBay sellers off like a bunch of cheap scammers. I agree. His failure to reply to me or send pictures until after Case was decided on his favor was strange. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. It seems I have no time to inquire. But the fact that she specifically took a photo of the top tells me it was meant for me. All such complaints from sellers are simply ignored, as profit takes precedence over reason. package or mail missing? I have been talking to someone with same story Im trying to buy a car. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Offer to send the copied forms to an ebay chat rep. . I responded to the return but Im really freaking out. I'll go over how it happened, what I did to fix it, and how you can. on Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. In this scam, the buyer then accuses you of sending a damaged item. QUOTE eBay is very aware that scams occur on the website. I think most first-time eBay buyers create their account the same day they place their first order. to fight them over this and go to the Phillippines is beyond annoying. Copy and save both forms before submitting them.

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