Tried it all, from custom : support profile to standard user, even admin. rebecca@capstorm.com. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Think of this like a Sales Process. where you have opportunity stages associated with the process. Youll need to enable this whole feature before you start I wont give away what its called! I am right now @ step 6. hope to finish the superbadge now soon.!!! Confused? Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Still stuck? Tweak service Console. Good to hear!!! I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. This is really a tricky one. Ask Question Asked 2 years, 8 months ago. error, has anyone found any way around this? Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Ask Question Asked 2 years, 8 months ago. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. You signed in with another tab or window. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. The simple things Hey, i'm on challenge 3 and almost done. If you need more help, leave a comment! I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. I was able to work out a solution, I will outline it below. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. on 6th challenge. Ensure you select the correct Chart format." Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I'd do a quick google search on Salesforce Macros- It's a point and click process. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'm sure it's something little! Thanks! This way, I can take a deeper look. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. MVNO Providers3. My brother has started to play with me! That proved to be incorrect. No. I have created and recreated the Cloud Technical Team support process more times than I can count. I can only click on the Email tab. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I learned so much doing it. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Modified 2 years, 1 month ago. We recommend using a new Developer Edition (DE) to check this challenge. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. "Im not able to add instructions in the macro. (jealous? Does anybody have a moment to help? Anyone have any idea? Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Make sure that the correct date range is selected. Thanks a lot. Is knowledge set up correctly on the page layout? Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Which Trailhead Superbadge Is Right for You? | Salesforce Ben Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Ensure you create the Cloudy Weather Resolution automated action. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Use another way to specify capacity for the routing configurations. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. And I've included milestone tracker in the page layout. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Open a Case in the service console.2. Thanks in advance. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Review the steps to rename the console to 'Cloud Support Service Console'. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Rated Accounts by State The record count for state and account rating are automatically added. Ensure Agents have access to Knowledge when viewing a Case". A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Has any code been used with your org? This is a fun challenge - if you are, like me, a total Service Cloud novice. Note the filter. You write beautiful things. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . If you are short on time, start around the 20 minute mark. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Test it first by using real email addresses before you hit that button! Even after setting up support proc and presence status. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? If you are still stuck after that, leave a comment with some more details and I'll take a look. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I got it figured out. Add to Trailmix. please help. You, my amazing reader, get more than tips for a Salesforce Superbadge. Any help! Good! Alas, fingers crossed for the next challenges. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! I just finished the superbadge. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Why the change of heart? I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Hi fixed it. If you did them recently, try not to leave it too long to attempt this superbadge. You should be prepared for a heavily scenario . Add to Favorites. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Start in setup. I'll take a look as soon as Trailhead is back up! When it works it plays a sound to tell you that a case has been assigned to you. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Challenge 5 error : We can't find a field called 'Question Long Text Area'. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I am having trouble with step 4. I also got this error. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Something that helped was saving the report frequently. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) If you are short on time, start around the 20 minute mark. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Very helpful, thanks for the information! For those of you who know me, you probably know that Im lucky enough to have a job that. Coild you please help me out? Ensure the Customer Contact can be tracked on Cases. Case organizers think about the language. Knowledge Basics for Lightning Experience. Anyone studying for their Service Cloud consultant certification. January 07, 2019. donut! I was convinced I was missing something and racked my brains over it. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Trailhead Superbadge: Data Integration Specialist - Forcetalks Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hello, I passed the first challenge but i still have a question. I had figured that out in order to build the macro. You will need it. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. It is hard to give many hints about this step without giving away too . Thanks @ Tarik, the directions states to create two roles, which I did. Back to the superbadge. The macro itself is working fine. I'm at a loss as to what I could be missing. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Module. Service Cloud Specialist Superbadge Challenge 6. You cannot customize its label or logo". (Not the "standard platform user", just "standard user"). I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Did you start with a clone of the correct profile? Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Hi All,I am currently stuck at challenge 4. What am I missing? Service Cloud Specialist Superbadge Challenge 2 Question Don't be worried if you are updating several page layouts plus the console app. You may want to jot down notes as you read the requirements. It was an interesting project, and I wanted to share some lessons learned from . I've had it take up to 24 hours :(. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Are you sure it is about that? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. You do not need an overflow assignee, but you will need two queues. I am going bananas here. I'm not sure I would have figured that out if I didn't stumble across this forum. Two things try a different merge field for the name. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I made two dollars today! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I kept that particular module open one on screen while I walked through this step. Keep up the good work. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Yes! It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Usually this is due to some pre-existing configuration or code in the challenge Org. Goodness! Thanks for the help! I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. I fixed it, it was a really stupid mistake. Stuck on Superbadge Apex Specialist Step 1? Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling Service Cloud Specialist Superbadge. Below are tips and gotchas for each report / dashboard. I have named and renamed it (Over and over and over). But I have created this Data Category, so I'm not sure what the issue is. I add wrong queue to Presence Statuses but I still have the same issue. But I have successfully created this service console in my playground. Would you like to share a few more details on how you currently have things set up? Service Cloud Specialist | Salesforce Trailhead Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Tags Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. read more, Youre going to think Im totally pathetic for writing about this!!! A mistake I have made many times as well! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I dont see any check box under layout properties of Knowledge. I was creating 'wrong queue' queue . Yes! Hi,Oh I got it! I really learned a lot here. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Sales at Lychee shadow Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Have a question about this project? sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Thank you SO MUCH. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. But I didn't complete it. Found my mistake (apart from taking it too literally). Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. 1 is checked that should not be checked. My problem was that I had 2 users with the same name: Ada Balewa. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Please post some details of what you have. Confused? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . nay help is much appreciated. I can't figure out what this error means. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Hope this solves it for you too. I am not intending to give out the answers, just a little bit of a nudge. Could you share a bit more details on what you have done for this step? I removed those and then the trailheadapproval was there. Also when i click on Overflow Assignee no records found window pop up. It's a picklist. Did you check the values? Salesforce projects, superbadges, and sample apps - Index Take a break, grab a snack, and watch this video. I'm STILL hacking away at this error message. R&D, A project with Daddy: My favorite daily process! here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Sign in I am the Trailhead Baby! Luckily, the macros module was very fresh in my mind. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? I had to do a quick refreher on this topic mid-superbadge. Ensure you group report results correctly. Use the search o. Hello! This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about advanced apex specialist superbadge solution Tnx, hmmmm What you have sounds correct. Any ideas that can help me? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. "I have created the Entitlement Process named "Cirrus Support Process" twice now. stuck in challenge 6 please help. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I am unable to rename the "Service" console , I receive this message when selecting Edit. Your help is needed! Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Does this help? Did it help? Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. I'd just give it 24 hours then recheck the challenge. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. :), I am unable to solve this. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. this blog is beneficial and great information to share with us. I'm sure i did #1 and #2.What do you mean by "count down" component for #3?

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