If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. We called eBay ( BIG KEY! When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? I received it with stains and pulls in the fabric. Return an item for a refund | eBay When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. And there was damage on almost every side of the charger. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. We use cookies to ensure that we give you the best experience on our website. How To Write a Return Policy (+ Free Template) (2023) - Shopify you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Heres What You Should Do. 03-23-2018 06:31 PM. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". Consulte a poltica do eBay Entrega Garantida para obter mais informaes. We'll automatically close a return request if there's been no activity. Then to top it all off she left negative feedback calling me a liar. Who pays return shipping on a damaged item on eBay? - Quora I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. the Transaction Details page may have the requested insurance information. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. If they deny it, escalate it to eBay and they will more than likely rule in your favor. I'm more irked than upset about this basically because there isno provision for flexibility. Copyright 1995-2021 eBay Inc. All Rights Reserved. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. I was paid for my item and the original ship cost. Read our most popular questions and answers on how to handle return shipping for items you've sold. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. Learn more about our signature confirmation requirements. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. Recently I put up some items I wished to get rid of where the buyer would have to make . After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. You can choose whether to accept returns if a buyer changes their mind about a purchase. Yes, offering a return policy is an option for all sellers. Refunds go back to your original payment method and are typically available within 3-5 business days. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. Can I refuse to give a refund on eBay? If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . Otherwise not as described on arrival. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. eBay Selling! But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. Again, it comes down to a gut instinct. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. Refund on an item damaged in shipping. - Etsy We may ask you to accept a billing agreement to authorize payment for these kinds of charges. It would leave a sour taste in my mouth too. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. Well be able to help you quickly by chatting with you online or through a quick phone call. First response from me is always "Return for refund". Defective. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If they agree, youneed to send funds to cover the cost. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. Spread the word, we know how to break the . New to the whole flipping/reselling process? If you've changed your mind and no longer want to return your item, it's easy to cancel your request. I want to share an experiance that cost me lower seller ratings score. When you use an eBay label, tracking is automatically included. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. 04:41 AM There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. eBay Selling! Damaged Item Who Pays Return Shipping? What Sold On eBay We recommend using a tracked service for return shipping. I sell on many platforms, and have been selling on ebay for over 15 years. The item was significantly not as described. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Our kids especially had a great time with that one. And as far as pictures go, you're right. 2 2 Sponsored by PureCare Knee Protector What am I going to do with the returned item? If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. Choose the label you want to send to your buyer. Enter the desired refund amount, and select Send refund. Transfer money online in seconds with PayPal money transfer. RETURN POLICY - Riffraff Find the item in Returns and cancelled orders. eBay is taking action to protect sellers for shipments to and from British Columbia. Return shipping for buyers | eBay Select Mark as sent. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. eBay Money Back Guarantee covers most transactions on eBay. Here's how to send an eBay shipping label from the View return details section: The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. Very Sad! Most of the time if you have an issue with a purchase the seller will be able to solve it for you. As others have said, why have the customer pay (dearly) to return a useless item? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Choose a reason for the refund. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. Send the order back. This is a tough one, and I feel for you! Your email address will not be published. Thanks for all you do. 10-02-2020 eBay sellers can include a restocking fee of up to 20% for returned items. Returns will not be accepted without prior authorization. No, this seller is not in China . he's American. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Thanks. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? You're also responsible for any return shipping you promise to pay in your return policy. Returns will not be accepted without prior authorization. Free shipping for many products! Packages damaged by USPS : r/Ebay - reddit Tips for returns How to Return an eBay Purchase - liveabout.com It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. What happens to seller when eBay refunds? The neg's relateprimarily to the receipt of the wrong item or a defective item. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. Have you had an eBay item returned damaged? Anyway, I don't think you should publicly announce your refund offer. Mail has really dropped off a lot. Hope that helps. Free shipping for many products! eBay Canadas Zero Insertion Fee listing promotion extended. FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. You can offer returns on individual or all items and distinguish between domestic and international return policies. eBay Money Back Guarantee covers most transactions on eBay. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Same old form letter rma number garbage. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. 05-11-2014 Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. Look at the metal bent in! :) OutsideObserver2 3 yr. ago How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. Each year they make it more and more difficult for sellers, especially dealing with problem returns.

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